Shipping policy

Thank you for shopping with us. This Shipping & Delivery Policy outlines the terms and conditions regarding the fulfillment and delivery of orders placed through our platform.

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### 1. Delivery Zones & Service Boundaries
We provide hyper-local delivery services restricted to specific operational boundaries. Delivery availability is determined automatically based on the shipping address provided at checkout. If your delivery address falls outside our active service zones, we will not be able to process the order.

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### 2. Shipping & Delivery Charges
Delivery charges are calculated dynamically and shown transparently at checkout before you finalize your payment. These fees are determined based on:
* **Distance:** The road distance between the dispatch location/store and your delivery address.
* **Order Size & Weight:** Large, heavy, or bulk items may incur additional handling fees.
* **Peak Demand / Surge Pricing:** During peak hours, holidays, or adverse weather conditions, a temporary surge fee may be added to maintain service reliability.
* **Promotion Thresholds:** We may offer discounted or free delivery for orders that exceed a specified purchase value.

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### 3. Delivery Timelines
* **Standard Delivery:** For groceries and fresh daily essentials, we target delivery within **30 to 60 minutes** from the time of order confirmation.
* **Scheduled Delivery:** You may select an available delivery date and time slot that fits your schedule during the checkout process.
* **Delays:** Delivery times are estimates. Occasional delays may occur due to traffic conditions, severe weather, peak volumes, or other force majeure events. We will communicate any significant delays to you as soon as possible.

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### 4. Real-Time Status Tracking
You can track the progress of your shipment and the real-time coordinates of your delivery agent directly through your order history page on our platform.

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### 5. Delivery Handoff & Failed Attempts
* **Recipient Availability:** A representative must be present at the delivery location to receive the package.
* **Contact Methods:** If no one is available, our delivery agent will attempt to call you on the registered contact number provided.
* **Failed Attempts:** Our delivery agent will wait for a maximum of 10 minutes. If the delivery fails due to your unavailability, the order may be cancelled. In such cases, a delivery fee or cancellation charge may apply.
* **Verification:** For security and tracking purposes, we may require a secure One-Time Password (OTP) verification or signature from the recipient upon handoff.