Cancellation & Refund Policy

Simple, fair, and transparent — your satisfaction is our priority.

Thank you for shopping with Spen Cart. If you are not entirely satisfied with your purchase, we are here to help with our simple cancellation and refund policy.

1. Order Cancellation Policy

✅ Before Processing

You can cancel your order free of charge at any time before the store accepts and begins preparing it. To cancel, go to the ‘Order History’ section and select the order you wish to cancel.

⚠️ After Processing

Once the order has been accepted and prepared by the store, cancellations may not be permitted, or a cancellation fee up to the full order value may apply to cover the cost of prepared or fresh goods.

2. Returns & Refunds Eligibility

📷 Damaged or Incorrect Items — If you receive damaged, expired, or incorrect products, please raise a return request with supporting photos.

3. Refund Processing

Original Payment Mode

Credited back to your bank account within 5 to 7 business days depending on your bank’s processing times.

Note: Delivery charges and platform fees are non-refundable unless the cancellation is due to an error on our part.