📋 Terms and Conditions
Last updated: June 2025
1. Account Registration and Security
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Certain features of the Website may require you to create an account or provide information such as your name, mobile number, email address, billing information, and delivery address.
You are responsible for:
- Providing accurate and complete information.
- Keeping your account information up to date.
- Keeping your login credentials confidential.
- All activities carried out through your account.
Spencart may suspend or restrict an account where there is reasonable evidence of misuse, fraudulent activity, or violation of these Terms.
2. Placing an Order
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When you place an order through the Website, you are requesting to purchase the selected products.
After placing an order, you may receive an order confirmation through the email address or mobile number provided by you.
An order will be considered accepted when Spencart confirms or otherwise accepts the order for processing.
Spencart may cancel or refuse an order in circumstances such as product unavailability, pricing or listing errors, suspected fraudulent activity, delivery limitations, or other legitimate operational reasons.
If an order is cancelled after payment has been received, any eligible refund will be processed in accordance with the applicable Refund Policy.
3. Cancellations and Refunds
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You can cancel your order free of charge before the store accepts and begins preparing the order.
To cancel an order, go to the "Order History" section of the Website and select the order you wish to cancel, where the cancellation option is available.
Once an order has been accepted and preparation, packing, or processing has started, cancellation may no longer be available.
For products that are prepared, packed, customised, or otherwise processed specifically for an order, cancellation may be restricted once preparation or processing has begun.
Any eligible refund will be processed in accordance with the applicable Return & Refund Policy.
4. Intellectual Property and Content Usage
- All content, logos, designs, graphics, and code on the Spen Cart platform are the exclusive intellectual property of Spen Cart.
Any unauthorized copying, distribution, or reproduction of our software or media is strictly prohibited.