🚚 Shipping & Delivery Policy

Fast, reliable, and transparent delivery — always.

Welcome to Spen Cart! We are committed to providing you with the best shopping and delivery experience. Please review our shipping guidelines below.

1. Processing and Delivery Timelines

⚡ Quick Commerce (Local Delivery)

Orders placed within local delivery regions are processed immediately after order confirmation and dispatched from the nearest fulfillment store for prompt delivery.

📦 Courier Delivery (National Shipping)

For national or out-of-region orders, processing takes 1 to 2 business days. Transit times generally vary between 3 to 7 business days depending on the shipping destination.

2. Shipping & Delivery Charges

Shipping fees are calculated dynamically at checkout based on the delivery distance and the total order weight.
Free Delivery: We offer free local delivery on orders exceeding our free shipping threshold (as configured in the system).
Surge Pricing: Late-night orders or deliveries during extreme weather / high demand periods may incur additional surge fees.

3. Delivery Tracking & Inspection

You will receive real-time updates and tracking details on your registered mobile number and app notifications once the order is dispatched.
Please inspect the package before accepting delivery. If you notice any visible damage or tampering, do not accept the package and report it immediately to our customer service.

4. Delivery Exceptions

Deliveries may be delayed due to unforeseen conditions such as public holidays, severe weather conditions, or traffic / logistical challenges. We appreciate your patience in such situations.