🔒 Privacy Policy
Last updated: June 2025
At Spen Cart, we prioritize the confidentiality, safety, and security of your personal data. This Privacy Policy details how we collect, store, utilize, process, and protect your information when you use our mobile application and web dashboard.
1. Information We Collect
- Personal InformationName, mobile number, shipping address, and email when you register an account or place an order.
- Device & Location DataPrecise geolocation data to determine the nearest store branch, calculate accurate delivery fees, and coordinate logistics.
- Payment InformationHandled securely through fully compliant payment gateways (e.g. Razorpay, Stripe); card and bank account details are encrypted and never stored on our servers.
- Usage DataInformation about how you interact with our app, including search history, cart items, and ordering patterns to improve user experience.
2. How We Use Your Data
- Order FulfillmentTo process your checkout, verify payments, route logistics, and deliver packages to your doorstep.
- Customer CareTo resolve support queries, track complaints, and process refunds quickly.
- System SecurityTo detect fraudulent transactions, protect against spam, and secure our checkout systems.
- Personalized ExperienceTo recommend products and offer tailored discount coupons.
3. Sharing of Information
We never sell, rent, or trade your data to third-party marketing companies. Data is shared only with registered branch partners, delivery personnel, and payment gateways strictly to complete and fulfill your orders.